08-20-2014 until 01-01-2100
READ FIRST: Frequently Asked Questions
This will show you a list of frequently asked questions. If you wish to find general xat information, you can visit the xat Wiki here. Please note that when making new threads you must not include any personal information. e.g Emails, passwords etc. You may include your ID/registered name so that volunteers/admins can further assist you.
1. I'm locked out! What do I do?
Clear your cookies and send a ticket to http://xat.com/Ticket and make sure it is in the "Locked Out" department. You should receive a reply within 24 hours. If you're having trouble with this and you would like a guide, click here. If you still cannot create a ticket after following the guide, click here and fill out this form and a volunteer will open a ticket for you.
2. I forgot my email! What do I do?
You can get a hint at http://xat.com/Ticket if you have access to the account and you are a paid user on the account. Xat cannot help you in any other cases. You also cannot ask for an email hint in a ticket from another account.
3. I want to report a user for scamming/phishing
We don't encourage threads that pinpointing specific users. You can report the user by creating a ticket under the help topic "Scam report". You do NOT need to be a paid user to do this. If you create threads on this issue, they will either be deleted, or edited to remove screenshots. Do not create threads about scammers, send all proof and information directly to a volunteer or via the ticket system.
4. I want to report an unfair ban
Please do not create threads about this. If you wish to report an unfair ban, make sure to click report unfair ban when you are first banned. If you did not click that, then you must click message (bottom right hand corner on a chat) and report it there. This will send the report to the main owner of the chat group. Any threads made about this will either be closed or deleted.
5. I'm held! What do I do?
There are several different types of transfer hold. I will list them all below, and list what you must do in each case.
-5-7 day hold (Phishing protection): Change your password and the days should go down. If they do not, create a ticket. If you cannot create one, click here and fill out this form and a volunteer will open a ticket for you.
-> 5 day hold (More than 5 days): Make a ticket at http://xat.com/Ticket If you cannot create one, click here and fill out this form and a volunteer will open a ticket for you.
-7 day hold (After getting your account unlocked): Wait 7 days.
-Transfer held for funds to clear (Could be any amount of days): Create a ticket at http://xat.com/Ticket about the situation. If you cannot create one, click here and fill out this form and a volunteer will open a ticket for you.
-System problem 25 (Permanent transfer block): This is usually a result of breaking xat's terms, by either scamming or phishing users. Create a ticket at http://xat.com/Ticket about the situation. If you cannot create one because you are not a paid user, click here and fill out this form and a volunteer will open a ticket for you.
-System Problem 55: Your account is held indefinitely. Blocks all outgoing trades and transfers. Create a ticket at http://xat.com/Ticket about the situation. If you cannot create one because you are not a paid user, click here and fill out this form and a volunteer will open a ticket for you.
6. I bought xats and did not receive them!
Please login again here: http://xat.com/login If you still have not received the xats after logging in, you have to create a ticket about issue here: http://xat.com/Ticket under "Payment Problems". If you cannot create a ticket for yourself, click here and fill out this form and a volunteer will open a ticket for you.
7. I'm reserved! What can I do to reduce the reserve?
Create a ticket about the situation here: http://xat.com/Ticket under "Payment Problems". The reserve also goes down over time.
8. I need a short name transferred/I want to buy a short name that is not in use but it will not let me
For either issue, you have to create a ticket at http://xat.com/Ticket about the situation if you are a paid user. If you are not a paid user you cannot transfer your short name. If you want to purchase a short name that is not in use but it is giving you an error, you need create a ticket at http://xat.com/Ticket about the situation if you are a paid user. A ticket cannot be opened for you in this case.
9. Procedure for reporting unfair bans on any chat group
Please do not post any reports of unfair banning on this forum. This is not the place to deal with that issue, you can better get your issue resolved by clicking inappropriate (bottom right) of the chat group, or you may use the message button (bottom right of the chat group). The message button sends a message to the main owner, if the main owner is the one unfair banning, or is not willing to deal with the situation then you may use the inappropriate button.
10. Chats are not loading!
This issue could be any one of the following, so it's best you try every single option until something works.
Update your flash player here: http://get.adobe.com/flashplayer/
Clear your cache
Increase your storage: Go to this page http://www.macromedia.com/support/do...manager07.html and find "www.xatech.com" and set it to 10MB or higher.
Try another web browser: Safari, Opera, Mozilla Firefox, Google Chrome
11. I want to change my e-mail address
This is a paid service only.* If you are a paid user, create a ticket here: http://xat.com/Ticket
Note: You must have access to the current e-mail address associated with the xat account.
12. I'm registered on the forum but I can't create threads, why?
You need to confirm your forum account by checking your e-mail address for the registration email.
Please DO NOT create multiple threads on the same issue. The threads will be deleted and if you do it repeatedly you will end up being banned. Wait for a response on the original thread.
Paid user service - This means that you must have purchased xats from http://xat.com at any point.
Instead of private messaging a volunteer the user who requires help should fill out this form:
Click here to access the form.
- *When filling out fields, make sure you have completed every required field correctly, especially your e-mail address. Make sure to double check your information before sending. Invalid information, even in the slightest, will cause some issues and a ticket will not be opened for you.*
If you have any ideas on how to add to this guide, or if I've missed anything, please let us know.