help for channel plz

[blackmetal]

We have one canal. Name is www.xat.com/cakoo

There is one problem! There is many users in the canal but isn't being found in the list... (popular and group channel list)

What can we do in this subject? ...

[AddictuzzAUTHOR]

if you have more than 10 users online chatting at the same time inside it will appear on the popular list. and in the group list. but if you dont have online chatters inside it will not appear on the popular list.